- Help people understand their NDIS plan and budget
- Connect people with services, including NDIS providers, community services, and mainstream services
- Help people identify the right people to help them achieve their goals
- Help people build confidence and skills to use their supports
- Help people plan for unexpected events, such as moving house or going to the hospital
- Help people address barriers that prevent them from accessing supports
- Help people make changes to their supports or how they are delivered
- Who might benefit from support coordination
- People with complex needs or who face particular challenges
- People who want to become more independent
- People who want to make the most of their NDIS plan